Fonix ConnectMe

Speech recognition

• Fonix ConnectMe is designed with speech recognition functionality, giving employees and customers greater freedom, but not at the expense of the company budget or existing phone infrastructure.

Speech-enabled call routing

• Callers simply speak the name of the person or department they want to reach, and Fonix ConnectMe automatically routes the call to the requested person or service.

Follow-me

• Allows employees to customize the delivery of calls from the outside. For example, while at lunch, users can schedule all ConnectMe calls for their account to route to a cell phone. Users may predefine ConnectMe for weekends and holidays and create a weekday schedule.

Barge-in

• Allows callers to speak the name of the person they wish to reach before the greeting prompt has finished playing. If a transfer is incorrect, callers may say "No," and Fonix ConnectMe will redirect the call.

Calling control

• Companies have complete control over local, long-distance and international calls.

Highly scalable

• Whether the company size is five or 5,000 employees, Fonix ConnectMe will efficiently route calls to their proper destinations.

Effective

• Fonix ConnectMe works 24 hours a day, seven days a week. Long after a live operator has left for the day, ConnectMe answers phones and routes calls.

Efficient

• Clients and customers can become annoyed with long touch-tone menus. And busy receptionists and office managers must sometimes put callers on hold. ConnectMe never misses a call and routes callers quickly and professionally.

Conversational

• Callers may speak naturally, phrases are acceptable and interruptions are okay.

Affordable

• Install Fonix ConnectMe on the current phone system, no need to build it specific to individual company requirements, and no need for a dedicated team of IT professionals to maintain the system.

Accessible

• Fonix ConnectMe has remote and dynamic account administration, so users may access their directory from any Internet connection.

Convenient

• Employees needn't refer to a company directory or memorize extensions, which increases staff productivity and keeps a mobile workforce easily connected.

Personal

• With Fonix ConnectMe, employees may create, maintain and access their own phone lists; customize the delivery of outside calls (for example, call-forwarding while at lunch); and predefine Fonix ConnectMe for the weekday, weekends and holidays.

Will Fonix ConnectMe interfere with our company Caller ID?

• No.

Can Fonix ConnectMe be used with a digital phone system?

• Yes, but you will need four analog lines from the PBX or soft switch to the ConnectMe server.

Can our company use Fonix ConnectMe without a PBX system?

• Yes. You need an analog phone line with Call-transfer enabled by the telephone service provider.

How many calls can Fonix ConnectMe route with the standard 4-port configuration?

• Fonix ConnectMe will handle around 500 calls per hour, which is typically sufficient for most companies with 200 employees.

How large can our phone directory be with the Fonix ConnectMe system?

• "Fonix ConnectMe is an ideal system for organizations with five to 5,000 employees.

Can our company customize the greeting prompts for content, time of day and names or departments?

• Yes. An easy-to-use recording tool is part of the ConnectMe system and allows companies to customize greetings and prompts, as well as specific names. Custom recording can be done remotely across a network.

Fonix ConnectMe is a speech recognition-based telephone attendant. For a quick demonstration of this easy-to-use system, call Fonix at (801) 553-6600.

The recorded prompt will greet you and then ask you to speak the name of the person or the department you are calling. Say "Sales", and the system will route you to a Fonix sales representative.

Our team would be happy to talk with you about installing the efficient, cost-effective Fonix ConnectMe speech-enabled auto-attendant in your business or organization.

If you have purchased a Fonix ConnectMe server from a company other than Fonix, please contact that vendor for assistance.

If you purchased ConnectMe directly from Fonix, please email Fonix with ConnectMe selected in the product line.

Please include as much information as possible about why you are writing, the version of ConnectMe installed, and the computer system specifications.