VoiceCentral trouble shooting page

 

Problem: Fonix VoiceCentral is not recognizing properly.

  • Fonix VoiceCentral should provide recognition rates close to 95 percent or better.
  • Turn off microphone AGC. This function is usually found on the Start->Settings->System page on the device.
  • Try using a headset microphone. It is possible that the mobile device has a poor internal microphone.
  • If you have more than 200 contacts, try trimming down the list that is included in the recognizer by un-checking some contacts on the \"Contacts\" page of the VoiceCentral Settings application. Make sure that the \"Speed vs. Accuracy\" slider on the \"Recog\" page of the VoiceCentral Settings application is set somewhere in the middle or towards the Accuracy side.

Problem: Fonix VoiceCentral recognizes what I say, but it won't dial the number.

  • Some early model Pocket PC Phone Edition devices (e.g., Audiovox Thera 2032) did not use the standard phone application or the standard telephony functions; instead they used something called \"Watcher.\" As a result, the phone dialing functions in VoiceCentral will NOT work with the Audiovox Thera device.

Problem: When I say a company name, Fonix VoiceCentral recognizes the company name, but it brings up the information for a different contact.

  • Fonix VoiceCentral searches the \"first\" and \"last\" name fields first when searching for a contact. If the name is not found, then VoiceCentral searches the \"company\" name field. If you have multiple contacts with the same company name, and one or more of those contacts do not have a first and last name, VoiceCentral may not be able to find the intended company contact. To resolve this issue, enter the company name in the \"first\" and/or \"last\" name field.

Problem: Fonix VoiceCentral tells me, \"Please speak more clearly.\"

  • For various reasons, speech was not recognized. There may be too much background noise in the area. You may want to try again with the headset, or you may need to speak louder and more clearly.

Problem: Fonix VoiceCentral takes too long to recognize a name.

  • Using the VoiceCentral Settings program, tune VoiceCentral speech recognition settings by sliding the performance setting closer toward the speed side to improve recognition speed. If speech recognition becomes inaccurate, you have moved it too far. For more information, see the Fonix VoiceCentral Users Manual.

Problem: Fonix VoiceCentral operates slowly.

  • If Fonix VoiceCentral operates slowly, or speech recognition seems to lag or become inaccurate, check to see if there are other programs running on the device that could be closed to free up memory.

Problem: Fonix VoiceCentral displays an error message: \"Can't build recognizer.\"

  • Make sure Fonix VoiceCentral is not running. Navigate to the install folder \"\Program Files\Fonix\VoiceCentral\" and delete the file \"Settings.cfg\". Restart Fonix VoiceCentral.

Problem: Fonix VoiceCentral displays an error message: \"VoiceCentral is not a valid PC application.\"

  • This error message is rare and usually caused by some other application that has corrupted one or more of the system dlls in ROM. The only solution Fonix has discovered it to re-flash the ROM with the latest version and then re-install Fonix VoiceCentral. Contact your device manufacturer's support team to get the latest ROM version.